Frequently Asked Questions
Everything you need to know about your Ecigone shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery within the continental US.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items are not eligible for returns.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the best fit.
Can I modify or cancel my order after it's placed?
Once an order is placed, it is processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team.
Are your materials sustainably sourced?
Ecigone is committed to ethical fashion. 70% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% sustainability by 2026.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for those who prefer to buy now and pay later.